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Terms and Conditions of offer

Offers exclusively available to registered VCard owners.

General - All prices include VAT. Details of prices and special promotions are correct at time of going to press. Prices shown for Pay Monthly are the charge payable each month during the customer's contract term. All handsets, modems, datacards and accessories are subject to availability. If you want more details about anything shown in this Guide, please see three.co.uk or ask instore for details.

Minimum term contracts – All of 3’s Pay Monthly price plans are subject to a minimum 12, 18 or 24 month term contract (except where a 6 month minimum term contract is indicated).
Inclusive Calls and Messages – what they apply to – Inclusive voice calls in stated 3 price plans are for calls made from the UK to any other standard UK mobile (beginning 07) or landline (beginning 01, 02 or 03). Inclusive texts in stated 3 price plans are for text messages sent from the UK to other standard UK mobiles. Inclusive multimedia messages in stated 3 price plans are for messages sent from the UK to other standard UK mobiles or email addresses. Inclusive video calls in the stated 3 price plans are for video calls to other UK video mobiles (mobile and network dependent). Please note that inclusive multimedia messages and video call minutes in Video Pack Add-on are for 3UK to 3UK customers only. International calls and messages, calls and messages made and received whilst abroad, premium rate calls and messages, message alert services and directory service calls, calls to 0800 / 0500 / 0808 numbers that are not on the THA list, non-geographic numbers (087, 084) and special numbers (e.g. 090, 070) are excluded from any inclusive allowances. The maximum charge for NTS numbers (beginning 08) is 15p connection plus 15p per minute. See 3’s price guide, available at three.co.uk/nts, for full details of exclusions and prices.

Please note that each text message can accommodate 160 characters. Some mobiles allow for more, these will be divided and sent in numerous messages (depending upon length). Each message will be deducted from your Top-up, Add-on or monthly allowance (if any) or charged at standard rates.

There are no rollovers of inclusive monthly allowances to the following month.

Outside your allowance – Charges for calls and messages outside your allowance apply to price plans listed in this brochure. Other price plans may have different call charges.

Handset limitations – Not all of 3’s services may be available on all mobiles. User experience on applications and services may vary between handsets. See individual handsets for details.

Broadband Mobile speeds – Mobile Broadband speeds may vary depending on usage and environmental factors. Download speeds of up to 364KBs in standard 3G areas and up to 2.8mbps in Turbo (3G Turbo) areas.

Service limitations – Service limitations apply. See three.co.uk for coverage details.

Mix & Match plus Video Pack with Mobile – Packages available to new approved customers. The packages detailed consist of either a Mix & Match plan with a free mobile or a Mix & Match price plan plus video pack with mobile at no extra charge. Handset available at no extra charge is dependent on package combinations selected and availability. 18 month minimum contract, service limitations and terms apply.

Free 3 to 3 minutes – Free minutes are for 3 to 3 UK voice minutes only.

For Pay Monthly Customers - offer available to new approved Pay Monthly customers registering on Mix & Match price plans for a limited period while customer remains on promoted price plan. 18 month minimum contract and terms apply.

For Pay As You Go Customers - Offer available on Stretch bundle for Flat12 customers who convert a top-up to a Stretch bundle. Stretch bundle and free calls are valid for 30 days from activating the bundle. Conditions apply.

Free voicemail – Free voicemail is for calls from your 3 mobile made in the UK to 3’s standard UK voicemail number.

For Pay Monthly Customers - offer available to new approved Pay Monthly customers registering on Mix & Match price plans while customer remains on promoted price plan. 18 month minimum contract & terms apply.

For Pay As You Go Customers - free voicemail is available to Flat12 customers, even if they have no credit. Terms apply.

Free Skype – Free Skype calls & instant messaging are for Skype-to-Skype calls & instant messaging from the UK. Handset dependent and subject (except 3Skypephone) access is subject to downloading Skype application within 3 services before 31/12/08. Fair use policy & terms apply (4,000 minutes and 10,000 messages a month).
For Pay Monthly Customers - offer is available to new approved Pay Monthly customers registering on Mix & Match price plans while customer remains on promoted price plan, subject to minimum term contract.

For Pay As You Customers - offer is available to all Pay As You Go customers subject to activating a top-up. Free calls & chat valid for 90 days from activating any top-up.
£Charging / Billing – Pay Monthly - All calls made by pay monthly customers, (except calls to short code or premium rate numbers) are initially rounded to the first minute and are billed per second thereafter. After the first minute for pay monthly customers calls are charged by the second, except some roaming calls (Calls made from abroad), Directory Service and Special Calls. The call duration will be mathematically rounded to the nearest second. 3 would like to become a paperless billing company, eBills are free and easy to receive. You get a text message to let you know that your bill is ready and you can check it on My3, online or on your handset. If you really need a paper bill you can update your billing preference via My3 to choose either a paper summary bill or a fully itemised paper bill (charge applies). Pay As You Go - For Pay As You Go customers, all calls made (except calls to short code or premium rate numbers), are rounded up to the nearest minute and are charged by the minute.

Upgrades – If you wish to upgrade, you will need to contact Customer Services or visit a 3Store to see if you are eligible for an upgrade.
3 Cover – The policy is provided by Lifestyle Services Group and underwritten by London General Insurance Company Limited who are registered in England, authorised and regulated by the Financial Services Authority, and covered by the Financial Ombudsman Service and the Financial Services Compensation Scheme.
Mobile Broadband

Pay Monthly - available to new approved customers registering on Broadband Lite, Broadband Plus, Broadband Max, Broadband 5GB or Broadband 15GB subject to a minimum term contract. Device charges apply depending on minimum contract term selected and whether you are an existing 3 customer.
Pay As You Go - Available to Pay As You Go customers who convert a top-up to a Broadband Add-on (add-on valid for 30 days from activation). Device charges apply.
Starter Kit - Inclusive GB allowances within Mobile Broadband Starter Kits are valid for up to: (i) 3 months (for 3GB kit), (ii) 12 months (for 12GB kit) or (iii) 24 months (for 24GB kit) from the date of activation.

Once your Mobile Broadband Starter Kit GB allowance is reached or expires, an additional Top-up ad Mobile Broadband Add-on must be purchased. Device charges apply.
All - charges of 10p per MB on Pay Monthly and £1 on Pay As You Go apply if inclusive allowance Is exceeded. Compatible with Windows 2000, XP and Vista operating systems and Mac OS (may require additional drivers). Speeds of up to 2.8Mbps on 3's Turbo network in the UK. Maximum speeds of up to 5.6Mbps available in limited areas of 3’s Turbo network (see three.co.uk for details).

© 2008 Hutchison 3G UK Limited. A Hutchison Whampoa company. Published by Hutchison 3G UK Limited, trading as 3. All rights in this publication are reserved and no part may be reproduced without the prior written permission of the publisher. ‘3’ and its related images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of companies. The contents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified, supplemented or withdrawn. The provision of any products and services by Hutchison 3G UK Limited is subject to 3’s customer terms (available at three.co.uk). The customer terms will take precedence if there is any discrepancy with this publication.

If there is any discrepancy between this publication and 3’s Price Guide on three.co.uk, the Price Guide will take precedence. 3 Customer Services, PO Box 333, Glasgow, G2 9AG.